The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
· Prepare for high-stakes situations
· Transform anger and hurt feelings into powerful dialogue
· Make it safe to talk about almost anything
· Be persuasive, not abrasive
Steven Covey says Crucial Conversations, “draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
As Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul®, “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”